Is it possible to purchase a NICE Frame pack without a frame?
We're moving to a kitted system so that we can design and build packs and frames that are optimized for integration based on the function of the product. There are some cool new things in the works.
Do you repair/warranty Dana Design products?
The only repair that we can offer on Dana Design products is a replacement back foam pad on packs with the ArcFlex body panel design. We can ship the foam to you and you can easily install it yourself without having to send the pack in to be repaired.
Are you able to perform custom work and/or modifications to your packs?
We are not set up to perform custom work on individual orders and no, we cannot build a pack for you in a custom color. Also, please know that modifying your Mystery Ranch pack may void the lifetime warranty, so please think first before you start ripping straps off and cutting holes in your pack to make it more aerodynamic for winged flight.
What do you recommend I do to clean my pack?
First, start by washing your pack with hot water in the shower. Use a mild detergent like Dawn to get minor dirt and grime out of your pack. Dry the pack out of direct sunlight. DO NOT USE HARSH CHEMICALS TO CLEAN YOUR PACK. If you need to get odors/blood out of your hunting pack, please use Atsko Sport-Wash Laundry Detergent.
I'm right in-between sizes; should I size up or size down?
We always recommend that you size down for the waist belt. If you fall in-between sizes on the yoke, we recommend that you size up.
Why did you add a production facility in the Philippines?
We added a production facility at Clark Field in the Philippines because we needed the capacity to build for customers both domestic and abroad who don't require (Berry compliant) U.S. production and / or don't want to pay a premium for products built in the U.S.A.
How do I know if the pack I want is made in the US or PI?
It will be noted on the product page on our website and you are always welcome to call us and ask if you don't see the "US" or "world" icons that denote production location.
Is the quality of the packs the same?
Yes. We still seek out the highest quality materials and construction methods available. We have rigorously run through every product and inspected them ourselves to certify the quality of a good matches our US standards. The quality is the same, so much that we have to mark the product so we don't confuse the two ourselves. Our distributors who have received product from the U.S. and from Clark Field have not been able to tell the difference without looking at the label.
How do you ensure the quality is the same?
Our sewers at Clark Field are trained using the same protocol we use in the United States. We spend the time to send our trainers and inspectors to the P.I. to consult and educate the sewers on our methods and quality standards. The short of it: PI production workers are trained by our people, they are our people.
Will Warranty or Repair procedures change?
No, our warranty and repair will remain the same regardless of production location. We hang our hat on being the most durable and comfortable packs on the market and that will not change.